Technical Prospects has received ISO 9001:2015 certification for the disassembly, repair, refurbishment, quality assurance, technical support, and technical training of medical imaging of products.
“Technical Prospects, a company specializing in Siemens medical imaging equipment, continues its commitment to providing quality Siemens parts, training and support through ISO 9001:2015 certification,” according to a news release.
“For over 20 years Technical Prospects has been committed to providing customers with quality Siemens medical imaging parts, training and support. Providing parts that meet OEM specifications is an essential element in keeping customer equipment up and running,” the release adds. “To accomplish this goal, Technical Prospects uses quality assurance procedures to include: testing parts on complete systems in quality assurance bays, running multiple electronic tests and visually inspecting parts to ensure they meet specifications before placing them in the hands of customers.”
The ISO certification is just one avenue Technical Prospects uses to achieve quality results.
“The company’s commitment to quality is also evident in its electrostatic discharge (ESD) prevention measures. Team members wear ESD grounding devices in every step of part preparation from harvesting to shipping in order to protect parts from electrostatic damage,” according to the news release. “The company’s commitment to quality is carried through with its unique packaging; some of the best packaging standards in the market according to customers. For large-heavy parts, Technical Prospects handcrafts custom crates that integrate the components minimizing the potential for shipping damage. These detailed measures help the company achieve one of the lowest part DOA rates in the market.”
The company also offers training.
“Technical Prospects’ commitment to quality continues with its training program that is ISO 9001:2015 certified. Training courses are led by industry professionals with over 100 years of imaging experience,” according to the release. “Courses are a blend of classroom lecture and hands-on lab training.”
Recent student Roy Morris, director of biomedical engineering at the International Children’s Heart Foundation commented, “Technical Prospects has one of the best training labs I have seen with world-class instructors. The training is very organized and methodical with full-hands-on-training.”
Technical support is another ISO-certified service provided by the company. Every day, Technical Prospects’ engineers and technicians assist customers with part identification and guide engineers in the field on troubleshooting procedures.
“We pride ourselves in providing excellent post-purchase support of the parts we sell,” Jeff Rindfleisch, vice president of operations stated.